Adelaqueen INC. is in responsible for all the delivery. If the item is lost or damaged during the shipping, we will replace it with the same item and employ Expedited Shipping for it. The best part is, you are totally charge FREE for the whole processes.
For key updates regard your order, you will automatically receive notifications via email.
If you have any questions, we may already have answers for you in our
FAQ's, or you can contact us by livechat or reach us at
service@adelaqueen.com.
RETURNS & REFUNDS
The faux fur coat you’ve received is too small?
Want to try another color?
If for any reason you aren’t pleased with your purchase at Adelaqueen.com, then don’t worry.
Adelaqueen.com has one of the best returns & exchange policies of the entire faux fur industry. See below how you can return or exchange your product, and leave our online store with a smile on your face.
Standard Return Policy:
There are a few important things to keep in mind when returning a product you've purchased from Adelaqueen.com:
- You have 45 days to return an item from the date you receive it.
- Please ensure that the item you're returning is repackaged in its original package with all the items that arrived with the shipment (tags, buttons, buckles, etc.).
- Please check the addresses of Adelaqueen returning offices at US and UK. You could choose either one at your convenience.
Standard Refund Policy:
- Once we receive your item, a full refund will be initiated within 24 hours. You will receive your refund in the same tender, in which your item(s) was purchased. Credit may take up to 10 days depending on how you paid for your purchase.
Standard Exchange Policy:
- We provide FREE exchange per order.
- Simply e-mail us at service@adelaqueen.com to initiate the exchange process.
IMPORTANT NOTE: There are some items that are INELIGIBLE for return or exchange, including:
- The return or exchange may be denied if the item has been washed, soiled, altered, or customer damaged.
- The return or exchange may be denied if the item is not in sellable condition, or is not repackaged with all the contents that were included when you received it.
- Custom and personalized items may not be available for exchange.
Adelaqueen Returning Office
For North America:
Adelaqueen
Returning Office is in Newark, NJ
For Europe:
Adelaqueen Returning Office is in Hounslow, United Kingdom
Please contact our customer service team at service@adelaqueen.com for the detailed return address. Our staff are ready to help.
